Rent terms
Booking
1. CAR RESERVATION
- Fill in the reservation form available at newrent.pl
- Accept the terms and conditions of hire
2. BOOKING CONFIRMATION
- We will send you a confirmation of your reservation to the e-mail address provided.
- If we do not have a car in the desired class available, we will offer you another car
- If you do not wish to change the vehicle class, you can cancel your reservation
Cancelling your booking
You can always cancel your booking.
If you have paid us a booking fee, we will refund it, but you must inform us of the cancellation no less than 48 hours before the agreed car release date.
Payments
You will only pay for your car rental by debit/credit card when you collect the car.
In exceptional circumstances, we may ask you to pay a reservation fee of 10% of the booking value.
Vehicle pickup
You can pick up your car at one of our branches at an agreed date and time.
At your request, we can deliver the car to any address you wish.
Complaints
You can submit your complaint by email to newrent@newrent.pl. We will reply to your email address within 30 days of receipt.
Who can rent?
You should be:
- at least 21 years of age
- a driving licence for three years or more, entitling you to drive in the Republic of Poland
- a debit or credit card
Accident or breakdown?
In case of any breakdown, vehicle immobilisation, accident or other circumstances, immediately contact our support line at +48 791 050 890. Our staff will offer extensive information and assistance on all proceedings. Our support line is available 24/7/365 also for call outside of Poland.
24/7 availability
including calls from outside of Poland
FAQ
Booking
How to book a car?
The easiest way is to use our online form. You need to specify the car segment, dates of pickup and return, extra equipment and provide your personal and contact information.
The booking will be confirmed via email (given in the booking form). If you do not have access to the internet, you can all us at +48 71 307 90 00. Other contact details are available on the Contact page.
What documents are required?
A valid driver’s license and an additional personal identification document (ID or Passport).
Can an individual (non-business) rent a car?
Of course! You need to be 21 years or older and have a valid drivers license since at least a year and a second personal identification document.
Can I rent extras, such as GPS?
Yes. We provide everything, that might come in handy on shorter and longer journeys alike: GPS, child seats, etc. If you want to book a car via phone or directly at our HQ, our staff will check the availability of requested extras and calculate the price. If you are using the online form, you can do it yourself. The price of extra equipment will be automatically added to the grand total.
Where can I pick up a car I booked?
You can pick up your car at one of our many branches across Poland. For an extra fee we cen deliver your car to a specific location i.e. airport, train station or hotel.
Can I pick up my car at the airport?
Yes. We deliver cars to all airports in Poland. Our branches are located at the largest Polish airports: Gdańsk, Kraków, Katowice, Warszawa, Modlin, Wrocław.
Can I book a car on the same day or 1 day prior to pickup?
Yes. If you need to rent a car immediately, contact us directly at +48 71 307 90 00.
Is there a mileage limit?
No. You can drive as much as you want.
Can the car be driven exclusively by the person who rented it?
No. You can authorise other drivers. Their details need to be provided at the day of pickup at latest. It is also necessary to provide their personal identification and a valid driver’s license. If you are booking via our online form, you can specify other drivers and provide their data therein. This will naturally make the pickup procedure much shorter.
I do not have a Polis driver's license. Can I still rent a car?
Yes. If your license was issued in one of these countries, you are free to drive in Poland:
Albania, Austria, Bahamas, Bahrain, Belarus, Belgium, Bosnia i Herzegovina, Brazil, Bulgaria, Central African Republic, Cyprus, Croatia, Cuba, Czechia, Denmark, DRK, Estonia, Finland, France, Germany, Grece, Georgia, Great Britain, Guyana, Holand, Hungary, Iceland, Iran, Ireland, Italy, Ivory Coast, Izrael, Kazachstan, Kuwait, Lichtenstein, Lithuania, Luksemburg, Latvia, Macedonia, Malta, Morroco, Monaco, Mongolia, Niger, Norway, Pakistan, Philippines, Portugal, Moldova, Russia, Romania, San Marino, Senegal, Seychelles, Slovakia, Slovenia, South Africa, South Korea, Spain, Switzerland, Sweden, Tadjikistan, Turkmenistan, Ukraine, Uruguai, Uzbekistan, Zimbabwe.
If you have a license issued in USA, Canada, Japan, Australia and Turkey must also have an International Driver’s License.
Can I extend rent during its term?
Yes. If you want to extend by less than 24 hours, you can contact us at +48 71 307 90 00. Extension for more than 24 hours will an extra fee, which can be paid at the nearest NEWRENT branch.
Payments
What is a deposit?
It’s an amount that is blocked on your credit card for the duration of rent. If your card does not support pre-authorisation it will be billed. In both cases, the deposit is returned if the vehicle is not damaged upon its drop off.
Can I waive damage fees?
A fee is charged for every damage to the car if a collision or damage was your fault or the responsible party is not known. If damage is caused by another driver and you contacted our technical support line and followed their instructions, the fee will not be charged.
However, even if you are responsible for damage to the car or the responsible party is not known, the fee can be waived if you select the “Damage fee waiver” extra service upon booking.